Shipping

International shipping, we will ship by Japan Post EMS.
Depending on the country, delivery may not be possible in some areas.

Depending on the country / region, the handling area may be restricted.
Please check the details from the following site.

https://www.post.japanpost.jp/index_en.html

About prescription lenses

Due to laws in some countries, we are not able to send prescription lenses.

As a rule, only frames can be shipped overseas.

About tariffs

If additional customs duty is applied, it will be borne by the recipient. Please pay this directly to the shipping company or customs. Please contact the customs office of the delivery destination for details, as the regulations differ depending on the country of delivery.
If you wish to deliver to outside Japan, please check the import prohibited / regulated items in the destination country before ordering. Due to the regulations of the destination country, the fee cannot be refunded even if you do not receive it.

Returns and exchanges

We do not accept returns, refunds or exchanges.
In addition, even if you do not receive it due to the regulations of the destination country, the fee will not be refunded.

About damage when the product arrives

If a part of the contents is lost or delivered in a damaged state, it is necessary to save the mail as it is and request the investigation from the recipient to the local post office. I have. If it is determined that the damages are appropriate based on the results of the investigation, the damages procedure will be carried out.