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Customer service

Phone number: 800-123-4567

Monday to Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am - 4:00 pm
Sunday: 9:00 am - 2:00 pm

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Customer Service

Phone number: 06-6484-5323

OPEN 11:00 am - 8:00 pm

Contact us by email

About Shipping

Free domestic shipping for purchases over 22,000 yen. (Excluding some remote islands and areas where delivery is difficult.)

Payment
The following payment methods are available:

Credit cards: Visa, MasterCard, Maestro, American Express, JCB

Bank transfer (domestic only)

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Regarding delivery

  • We normally aim to ship within 3 business days of your order.
  • Pre-orders and orders will be shipped as soon as they arrive.
  • We will deliver your item via Yamato Transport. You can also specify the date and time of delivery.

Returns and Exchanges

  • Please contact us within 3 days of receiving the product.
  • For detailed procedures and conditions regarding returns and exchanges, please click here .

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