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Customer Support

If you have any questions, please see our FAQ page or contact us directly.

Phone number: 800-123-4567 Shibuya-ku, Tokyo
  • business hours:
  • Monday to Friday 9:00 am - 6:00 pm
  • Saturday: 9:00 am - 4:00 pm
  • Sunday: 9 pm - 2:00 pm
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Customer Service

Phone number: 06-6484-5323

OPEN 11:00 am - 8:00 pm

Contact us by email

About Shipping

Free domestic shipping for purchases over 22,000 yen. (Excluding some remote islands and areas where delivery is difficult.)

Payment
The following payment methods are available:

Credit cards: Visa, MasterCard, Maestro, American Express, JCB

Bank transfer (domestic only)

Cash on delivery (domestic only)

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Regarding delivery

  • We normally aim to ship within 3 business days of your order.
  • Pre-orders and orders will be shipped as soon as they arrive.
  • We will deliver your item via Yamato Transport. You can also specify the date and time of delivery.

Returns and Exchanges

  • Please contact us within 3 days of receiving the product.
  • For detailed procedures and conditions regarding returns and exchanges, please click here .

Drop Us A Line

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

Thanks for contacting us. We'll get back to you as soon as possible.

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